Contacts

User support

For questions about account access, API keys, models, orders, refunds and technical errors, contact Support Telegram @rate_cloud_support or write to [email protected]. For formal inquiries related to data, payments and claims, use email: it allows preservation of the content and date of the request.

The service operator is Rate C Ltd, a company registered in Hong Kong. For inquiries about a specific order, provide the account email, model, order number and event time. For a technical error, include the request ID from the account, the time and a safe description of the result.

What not to send to support

Do not share your password, full API key, one-time codes, contents of private requests and model responses, bank card details, or private keys. A key mask, request ID and technical status are sufficient for staff. If a secret has already been exposed, disable or reissue the key in your account before contacting support.

Request procedure

Describe the problem, expected and actual behavior, the selected model and the time in your time zone. Support may request proof of account ownership in a secure manner, but not the password or one-time code. Refund requests are handled under the Refund Policy; data processing inquiries — under the Privacy Policy.

Check the service and specific model status in your account. Successful loading of the website does not prove model availability; provide the request ID if an API request ended with an error.